Refund Policy

Last updated: Oct 08, 2026

What You’re Buying

StudioGenie sells credit packs (Starter, Pro, Premium) as one-time purchases. Credits are added to your account balance immediately after payment and do not expire.

General Policy

All credit pack purchases are final. We’re generally not able to offer refunds once a purchase is made, including for unused credits remaining on your balance. Credits spent on a generation that fails are returned to your balance — see below.

Failed or Unsuccessful Generations

When you submit a generation, credits are deducted at submission time. If the attempt then fails — the AI provider is unavailable or too busy, the request times out, or we cannot store the finished image — the credits for that attempt are automatically returned to your balance. You do not need to contact us. Most tools also say so in the message shown when the generation fails.

Refunds are applied once per failed attempt. Retrying is a new generation and costs credits again.

This does not cover attempts that produced a result you simply did not like. A generation that completes successfully has been delivered, and its credits are not refundable.

If a generation failed and you do not see the credits back on your balance, contact us at support [at] studiogenie.app with the date and time and we’ll review it.

Billing Errors

If you were charged incorrectly — duplicate charge, wrong plan, or a payment that didn’t result in credits being added to your account — contact us at support [at] studiogenie.app and we’ll correct it, including a refund where appropriate.

Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — we’re able to resolve most billing issues directly and faster than a dispute process.

Contact

Questions about this policy: support [at] studiogenie.app